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Kristinaon Google

5 months ago

I would not recommend this office. I tried calling several times for an appointment but could not get anyone on the phone. So I did an online request for an appointment request, hadn't heard anything back in 24 hours.....eventually get an email about that request OVER 2 weeks later to let me know that someone will reach out to me within 3 business days. I had called the following day after that online request, someone answers which I could barely hear them and I don't believe even answered it as Florida Pain Medicine, I had to ask to confirm that's who I was speaking with and I continued having a hard time hearing them because of their dogs barking so loudly in the background. I was then transferred to the Zephyrhills location to schedule an appointment but still no answer. I called back again and requested to try to schedule at a different location because I was having such difficulty getting a hold of anyone. The gentlemen did get me scheduled at Zephyrhills still. Advised me that if I did not fill out the lengthy paperwork ahead of time I would need to be there an hour early. I took the time to complete all of this paperwork prior to my appointment as directed. I get to my 8:30 appointment and check in with the front desk and have a seat with a one page form she gave me. A few minutes later she calls me back up to tell me she'd have to reschedule my appointment because I was late for my 8:30appt (I look down at my watch and it was maybe a couple min after 8:30 at that point). She stated I would've had to have been there at 8am to be seen for my 8:30am appointment and they refused to see me because they require their appointments to be there 30min in advance. Meanwhile not a single person was in the lobby or parking lot (so where was there 9am appt if thats the case??). I let her know I was not informed of this, had quite the difficulty just scheduling this appointment with them and was already missing hours of work. They still refused to see me despite not being provided the correct information for this appointment by their staff. At that point I told her I could not return in the afternoon at the next available appointment and miss additional work for that day. Also with how difficult it was to schedule then I am being refused to be seen when I was on time for my 8:30 appointment Id rather go to a different group of doctors. Then over a week later I am getting calls and texts about rescheduling my "canceled" appointment and asking that I call them back. I return the call and advised that I am not sure why my chart was not notated but I would not be returning due to how bad of an experience I had with the first appointment I was supposed to have. The girl just said ok, Ill notate your file. No questions as to what happened or actual customer service to care enough to improve where they are failing their patients. You clearly are just a number to them which is extremely disappointing for a healthcare facility that is dealing with patients likely struggling on a day to day basis with chronic pain. Customer service and compassion seem to be non existent.

Rod Nealon Google

a month ago

Dear Doc and your wonderful team, I wanted to say thank you from the very bottom of my heart. You don’t just listen—you truly hear me. You follow through on every promise with such steady, caring hands. Your work is nothing short of exceptional, and what means the most is how gently and effectively you’ve eased my pain while giving me real hope again. Knowing my life and my future are in such capable, compassionate hands brings me the sweetest kind of relief. (No pressure… but you’ve got this, and now I feel like I do too.) 😊 You all absolutely rock. With deep gratitude, Rod Neal P.S. And a special thank-you to the surgery center in Wesley Chapel—everything felt so smooth, organized, and genuinely caring. It was easily one of the most seamless experiences I’ve ever had. 🤗❤️

Hannah Kaniewskion Google

3 weeks ago

Alec was very detailed in my initial appointment. Talking about all of my options and getting me relief before I fly in 2 weeks. The only thing I wish were different was there is one thing that he said he'd do and hasn't I have to call the office as I have an injection coming up and I am unable to message via the patient portal.

wayne fisheron Google

5 months ago

I went in for an appointment last week. The appointment was scheduled at 230. I was asked to be there at 210. I was in the parking lot since 145. I did all the paperwork on my phone. I went in at 220 to check in. The lady at the front tried telling me I was 25 minutes late which the math doesnt ad up I was still 10 minutes early but if I was suppose to be there at 210 I still would have only.beem 10 minutes over the expected time. All doctor's allow 15 minutes. When I told the receptionist my appointment was at 230 she then admitted she told the doctor I was not coming even though it was still 10 minutes before my scheduled times. The lady then said we have to reschedule and I said I will never come back to this office again. Very unprofessional they could have looked outside or called me and at very least should have waited until 230 before canceling my appointment and rescheduling Now they are calling me leaving messages saying I missed my appointment it blows my mind.

Sharon GALCHERon Google

2 weeks ago

Love Raven, She is always cheerful and has an uplifting attitude!Always willingly to listen and never makes me feel rushed!…I am very pleased with everyone in the office! I’m always greeted with friendly faces. It’s nice to see with so much going on in the world today!😊